Privacy Policy - Ladyjoker

This is the privacy policy of snow media (the owner and operator of, referred to herein as the “company”) This Privacy Policy sets out how Ladyjoker will manage your personal information which we collect as a result of your use of our website located at (the "website") and any pages or websites under the 'Ladyjoker' brand including any mobile phone or tablet applications that are owned and/or operated by us or whenever we otherwise deal with you. We are committed to ensuring that the personal information we collect about you is protected and is used, stored and disclosed in accordance with this Privacy Policy.

 By submitting your information to us and using the website you confirm your consent to the use of your personal information as set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy please do not use the Website or otherwise provide us with your personal information. It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and who to contact when you have questions or concerns over how we process personal information.

Information collected

The kind Information may collect from you is:

  • Name
  • Email Address
  • Personally Submitted Preferences
  • Date of Birth
  • Country of Citizenship
  • Physical Address
  • Identification Number
  • Government Issued Identification
  • Location Data
  • Device Information
  • IP Address
  • information that you provide to us by filling in forms on the website or any other information you submit to us via the website or email;
  • records of correspondence, whether via the website, email, telephone or other means;
  • your responses to surveys or customer research that we carry out;
  • details of the transactions you carry out with us, whether via the Website, telephone or other means; and
  • details of your visits to the Website including, but not limited too, traffic data, location data, weblogs and other communication data.
  • KYC Documentation.

The Company collects, or may collect, such information through methods including:

  • Data input during account registration processes
  • Communications with Customers

Information Collected and How It Is Used

  • information that you provide to us by filling in forms on the website or any other information you submit to us via the website or email;
  • records of correspondence, whether via the website, email, telephone or other means;
  • your responses to surveys or customer research that we carry out;
  • details of the transactions you carry out with us, whether via the Website, telephone or other means; and
  • details of your visits to the Website including, but not limited too, traffic data, location data, weblogs and other communication data.
  • KYC Documentation. 
  • Online Identifiers: When you access an offer by one of our advertisers, we obtain your Internet Protocol address, browser user agent, and sometimes your device id.
  • Data Trackers: Data trackers include Cookies and Web Beacons. Through these data trackers, we collect information on the web page that led to our Site;
  • The search terms entered into a search engine which lead you to our Site;
  • Use and navigation of websites and apps (collected through cookies and similar technologies, or by Snow media servers when you are logged in to the app or website); and
  • Analysis of your content (e.g., activity logs, and direct feedback from you) which is stored on Snow media Servers.

Data trackers help our Sites and Apps work. They also help us to improve our content and to customise the content and/or layout of our page for each individual visitor. In addition, online identifiers and data trackers to prevent and reduce fraudulent practices. For more information about our use of cookies, web beacons, and similar technologies, please click on the link to our “Cookies Notice”.

Emails we send you that include web beacons tell whether you have received or opened our email, or clicked a link in the email. If you do not want us to collect this information, you can opt out of receiving Ladyjoker marketing emails via your settings under ‘My Account’ on our website, or alternatively by contacting us at .

Collection purposes

We may use your personal information and data together with other information for the purposes of:

  • Providing and improving services to you as a member. 
  • processing your bets, including card and online payments;
  • setting up, operating and managing your account;
  • complying with our legal and regulatory duties;
  • building up personal profiles;
  • carrying out customer research, surveys and analyses;
  • providing you with information about promotional offers and our products and services, where you have consented; and
  • monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating.

Personal data we collect to support Snow media’s online advertising efforts

The company advertises online in a variety of ways, including displaying the company ads to you on other companies’ websites and apps and on social media platforms, such as Facebook and Twitter. Snow media websites use cookies and similar technologies that allow us to gather additional information to measure and improve the effectiveness of our advertising. We collect information such as:

  • Which ads are displayed;
  • Which ads are clicked on; and
  • Where the ad was displayed.

The company apps and websites may include buttons, tools or content that link to other companies’ services (for example, a Facebook “like” button). We may collect information about your use of these features, such as content “liked”. In addition, when you see or interact with these buttons, tools, or content, or view a Snow media web page or app containing them, some information from your browser may automatically be sent to the other company. We will advise you via a notification before you access one of our partner websites for which we do not have control of their use of customer data, requesting your acceptance of their applicable Terms of Service. Please read that company’s privacy policy for more information.

Personal data we collect through our Social Media Functions

Snow media has its own pages on many social networking sites (for example, the Snow media Facebook page). We will collect information which you have made publicly available on your networking account, such as name and interests in our products and services, when you interact with our social networking pages.

Direct Marketing and Opting out

  • From time to time we may use your Personal information to inform you about our products or services or about promotional activities which believes may be of interest or of benefit to you. We may do this via email, SMS, telephone or mail. If you no longer wish to receive marketing or promotional material from at all or in any particular for, you may contact us at any time be email to with your request with which we will comply as soon as possible. 
  • From time to time we may contact you in relation to the management and administration of your account in These communications can be via any of the modes of contact recorded when registering as a member. Such communication does not affect your opt-in or opt-out status for direct marketing communications. 

Management of your Personal Information

  • will take all reasonable steps to ensure that the Personal Information which it collects, uses or discloses is correct and is stored in a secure environment which is accessed only by authorised persons. We store the personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfil the purposes(s) for which it was collected, provide our Services, resole disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. will destroy or permanently de-identify the Personal Information we hold when it is no longer required for any purpose permitted. 

  • Security of Personal Information. You acknowledge that no data transmission over the internet is totally secure. Accordingly does not guarantee or warrant the security of any information you transmit to it. Any information which you transmit to is transmitted at your own risk. However, once receives your transmission it will take reasonable steps to protect your Personal Information from misuse, loss and unauthorised access, modification and disclosure including by using password protected systems and databases and Secure Socket Layer (SSL) technology. 

  • By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. employees, agents and contractors are required to maintain the confidentiality of Member's Personal information and trading behaviour. Information posted on bulletin board or communicated with in a social media environment (for example Facebook, Twitter, Chat rooms) becomes public information. can't guarantee the security of this type of disclosed information. 
  • Members' Personal Information and trading behaviour. Information posted on bulletin boards or communicated within a social media environment (for example, Facebook, Twitter, Chat Rooms) becomes public information. cannot guarantee the security of this type of disclosed information.
  • We take seriously the responsibility to exclude children from access to our services. We will not accept their information for the purposes of opening a wagering account. It is however, ultimately the responsibility of parents or guardians to monitor their children’s Internet activities including where appropriate by using Internet screening software.
  • Remember to always log out of your account when you have completed your time on the website. This is particularly important if you share a computer with another person. You are responsible for the security of and access to your own computer, mobile device or any other handset used to access the website.
  • Ultimately, you are solely responsible for maintaining the secrecy of your username, password and any account information. Please be careful whenever using the internet and our website. 

Information Storage

We will take all reasonable steps to ensure that your information is kept secure and protected. We will only disclose personal information to other companies within associated or subsidiary companies and to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf. If you apply for an account with us then to help us make credit decisions about you, to prevent fraud, to check your age and identity and to prevent money laundering, we may use third parties including credit reference agencies who will record any searches on your file. We may also make enquiries of, and disclose details of how you conduct your account to, such agencies, security organisations and any other relevant third parties for fraud and money laundering prevention. The supply of personal data to third parties for marketing reasons is on an opt-in basis, however Snow media is hereby being authorised to provide personal data to appointed delegates or suppliers of Snow media which are required to provide the services to customer

Telephone Calls

Telephone calls to and from our Customer Support Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.

Use of Cookies

We may use cookies as a means of collecting information from a web server for the above purposes following a customer's use of the Website. If you register with us or if you continue to use the Website you agree to our use of cookies.

Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the Website to operate.

If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website you can do so by deleting your existing cookies and/or altering your browser's privacy settings to block cookies (the process you follow will differ from browser to browser). Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website.

Disclosure of Information

We are entitled to share the information we hold on you which includes personal data and betting history with the regulator, sporting bodies and other bodies, including the law enforcement agencies, in order to investigate fraud, money laundering, terrorist financing or sports integrity issues and to comply with our regulatory duties.

In order to comply with The company's legal and regulatory requirements and company's own internal risk management procedures, we will retain information for a period of time (generally not more than six years) after closure of your account. All such information will be held in accordance with this Privacy Policy.

Access to information

You are entitled to access the information held about you. Snow media reserve the right to charge a £10 fee where the request is manifestly unfounded or excessive to cover the administrative costs of complying with the request.

Access to Personal Information

You may access the Personal Information collected by contacting us on We will give you access to your Personal Information in the manner requested if that is possible and within a reasonable period. If we refuse your request or cannot give you access in the manner you have requested, we will do what we can to meet your requirements by other means. We may not be required to give you access to your Personal Information in certain circumstances which are set out in the APPs including where it may have an unreasonable impact on another individual's privacy. If we refuse access for such reasons, we will advise you in writing off the refusal and our reasons and the complaint mechanisms available to you.

Changes to our Privacy Statement

Any changes we may make to our Privacy Policy in the future will be posted on this page and any such changes will become effective upon posting of the revised Privacy Policy. If we make any material or substantial changes to this Privacy Policy we will use reasonable endeavours to inform you by email, notice on the Website or other agreed communications channels.

General Information

The Snow media Group includes all direct and indirect subsidiaries and related companies of Snow media, wherever located in the world as may exist from time to time.

In the event that the purposes for processing change, then we will notify you as soon as practicable and seek any additional consent that may be required.

For full details about Snow media Group members, where they operate or for a copy of your Personal Information or any other queries you may have about our data protection policy please contact Snow media. Again, our contact details are located in the "Contact Us" pages of our Website.

Contact Details

If you have a privacy question you can get in touch with any of our customer support team at